Call Center

Housed in REZlink's corporate office in St. Petersburg, Florida, our call center is equipped with state of the art equipment and technology. The call center is managed and staffed with professional hotel reservation agents seven days a week, twenty hours a day. REZlink’s call center can process both private label voice reservations or just handle over flow and after hours calls.

Our comprehensive reporting and tracking technology allows reports such as:

• Average call waiting time.
• Average length of call.
• Conversion rates.
• Total calls answered.
• Individual agent details.

The call center can be used by individual properties or multiple properties managed by one company. Our call center has been operational for over 15 years and our agents are professionally trained to convert calls to bookings. Our agents are educated to have in-depth knowledge of the properties they represent and do not just answer phones for a living. Our agents are assigned tasks that enable them to do different things throughout the day to keep them motivated and excited.